The Human Firewall Fails: How Fraudsters Exploit Phone Support to Defeat Two-Factor Authentication
Multi-factor authentication is widely regarded as one of the most effective defenses against unauthorized account access — yet sophisticated fraudsters are bypassing it entirely by targeting the customer service representative on the other end of your bank's support line. CipherWatch breaks down the technical and psychological mechanics of phone-based account takeover, explains why SMS-based verification remains a critical weak point, and details what you can do to harden your accounts before th